Refund and Cancellation Policy

Our focus is complete customer satisfaction. If you are displeased with the services provided, we will refund your money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it; it provides all the details about the services you purchase.

In case of dissatisfaction with our services, clients can cancel their order and request a refund from us. Our Policy for cancellation and refund is as follows:

Cancellation Policy

Customers can cancel the order at any time before the order has been initiated or completed by the courier.

Initiation of the order is defined by the courier reaching the pick-up point in the order schedule. In such cases, only a partial refund can be provided.

Completion of the order is defined by the courier visiting the pick-up and at least one delivery location within the order schedule. In such instances, a refund cannot be initiated.

For cancellation, customers can use the cancellation options in the app or directly from the dashboard of the registered customer account on the web portal of the company.

For cancellations with the help of a Customer Support agent, please contact us via chat on the website or app. Our specialist will attend to customer requests during working hours within the availability waiting period regulated by Customer Support instructions.

Cancellation fees will be applicable to the orders which were initiated or fully or partially completed as per the following:

In case the pick-up was done by the courier or the courier has reached the pick-up address scheduled for pick-up time, or in case the courier has reached the pick-up address prior to 30 minutes of the scheduled pick-up time and contacted the customer to notify that the courier has reached: the cancellation fee in such cases will be equal to the pick-up charges of the scheduled order.

In case of cash payment for the services, the cancellation charges will be debited from the Customer's Doornext balance in the form of a credit note and will be applied to the next order placed by the customer.

In case of non-cash payment mode, cancellation charges will be directly debited from the Customer's Doornext prepaid/postpaid balance, and the same will reflect in the Customer's dashboard and the invoice for the period as a cancellation fee. The fee will be applied to the same order number with Doornext, which was canceled.

Refund Policy

After confirmation by the investigation team and their positive feedback, the refund will be credited either to the Customer's Doornext balance in the form of a credit note or directly to the Customer's bank account within 4-5 working days, whichever mode is preferred by the Customer.

Liability for goods being delivered can be taken by the company within the limits of the guaranteed amount only if the customer has declared the true cost and correct contents of the parcel (guaranteed amount) during order placement on the portal and only if the security fee of 0.40% plus GST from the declared cost is paid to the company prior to the order placement. The maximum liability within the maximum allowed guarantee amount is 5000 rupees. Under no circumstances should the customer place orders with a value exceeding 5000 rupees without prior written confirmation from the management team of Doornext.

For any disputes or questions, please chat with us.