TERMS AND CONDITIONS


These Terms of Use (“Terms”) govern the access or use by you, an individual, or an entity, placing a Delivery Request for or accessing applications, websites, content, products, and services made available by DOORNEXT India Pvt Ltd (“Doornext India/Doornext”),A-1006, SHREE SIDHIVINAYAK SRA CHSL, HEMU KALANI, GROSS ROAD NO-4,IRANI WADI,

KANDIVALI WEST, MUMBAI-67 who provides lead generation from the Clients to independent providers of Courier Services using Doornext Services


If you are accessing or using Doornext Services on behalf of your company, you represent that you are authorized to accept these Terms on behalf of your company, and all references to “you” or “Client” reference your company. Doornext Services enable an authorized Courier to seek, receive and fulfill Delivery Requests for Courier Services from an authorized Client of Doornext’s Applications and Site in India.


These Terms of the Site and Applications provided by Doornext India define the conditions under which Doornext India grants the Clients and Couriers a license to use the Site and Applications to enable the Clients to entrust the Couriers with Delivery Requests and pay them, all within a determined contractual framework under the conditions set out in these Terms.


The Couriers are independent of Doornext India. Doornext India offers a Site and Applications enabling a Client to make contact with a Courier to have a Delivery of Goods made under these Terms.


The service offered by Doornext India is that of putting the Client and the Courier in contact only. It is the sole responsibility of the Courier to make the Delivery Request. Doornext India is not party to the contract entered into between the Client and the Courier with regard to the Delivery Request.


Before making a Delivery Request, the Client should read these Terms in full to ensure that he/she understand the terms on which Doornext India and the Couriers provide the respective services.


This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signature

Doornext India does not facilitate or arranges supply of goods via Doornext Services. These Terms comprise the following:

Part A – “General use of Doornext Service, restrictions, ownership and payment method provided by Doornext India to its Clients and Couriers through use of Site/Applications”.


Acceptance of the terms:


The use of the Site and Applications is subject to acceptance of these Terms.

Only the acceptance of these Terms enables the Members to access Doornext Services offered by the Site and Applications. These Terms must be accepted in their entirety and without amendment. These Terms include clauses which relate to the Delivery of Goods, which are expressly accepted by the Client through issuing a Delivery Request.

No special condition or other general conditions issued by the Client and/or the Courier shall prevail over these Terms.


Amendments to the terms:

Doornext India reserves the right to amend these Terms at any time, notably owing to the evolution of the functionalities offered by the Site and the Applications or the rules of operation of Doornext Services. The amendment shall take effect immediately upon making the amended version of the Terms available through the Site, which every Member must have first read and accepted in order to use Doornext Services. If a Member objects to the amendment to the Terms, he/she must refrain from using the Site or Applications and Doornext Services.

When the amendment occurs after payment by the Client of a sum of money corresponding to a Delivery Request, the amendment shall not apply to the transaction in progress.

If the amendment entails changes to the procedure for access to and/or use of the Site and/or Applications, Doornext India shall inform the Member of such change via mobile application push notifications or by email at the address notified by the Member.


Doornext Mumbai

Home — Terms and Conditions Terms & Conditions

Contractual Relationship Acceptance of the Terms Amendments to the Terms Definitions

In these Terms, capitalized terms shall have the meanings set out below:


“Account” shall mean the user account created by the Member at the time of registration for purpose of availing Doornext Services.


“Applications”/ “App” or “Doornext App” means the computer applications accessible from a Device and enabling access to Doornext Services and shall include website www.Doornextdelivery.com/in, mobile applications Doornext India for Android and iOS.


“Assigned Courier” the Courier automatically chosen to provide the Courier Services to the Client.


“Doornext Services” mean Doornext India on-demand lead generation and related services that enable the Client to seek and receive on-demand requests for Courier Services from the Courier; such Doornext Services include access to Doornext App/website and Doornext’s software, payment services, and related support services systems, as may be updated or modified from time to time.


“Client” means an end Client that is you, the adult individual, or the corporate entity represented by a duly authorized individual, authorized by Doornext India to use Doornext Services for the purpose of obtaining Courier Services.


“Client Content” shall mean any Content that the Client saves, submits, posts, displays, uploads, shares, transmits, through or their Doornext profile, including but not limited to, images, photos, documents, and contact details saved therein by the Client, profile information, and any other Content or information that Client stores or makes available on the Site and/or Application.


“Collection Address” means the collection address of the Goods stated on the Delivery Request.


“Content” shall include, without limitation, data, text, written posts, software, scripts, interactive features generated, graphics, images, photos, documents, audio, video, all other forms of information or data.


“Customer services” means the portion of the Applications that allows Clients to contact Doornext Services for addressing of any queries in respect of the Doornext Services.


“Courier” means the independent person registered in the Courier App, seeking for rendering the Courier Services.


“Courier App” means the mobile application provided by Doornext India that enables Courier to access Doornext Services for the purpose of seeking, receiving, and fulfilling on-demand requests for Courier Services by the Client, as may be updated, or modified from time to time.

“Courier Services” means provision of courier delivery services to You via Doornext Services in the Territory.


“Delivery Address” means the delivery address or multiple delivery addresses for the Goods stated on the Delivery Request.


“Delivery Request” means a request posted by a Client for a Couriers’ acceptance to provide the Delivery Services set out in the Request Details.


“Delivery (ies) of Goods” or “Delivery Services” means the Courier Services provided by the Courier(s) to the Client via the Applications.


“Device” means the Client’s or the Courier’s Device, through which the Client or the Courier will access Doornext Services; means a mobile device, computer/laptop owned or any other device owned or controlled by the Member: (a) that meets the specifications for mobile devices as set forth at www.Doornextdelivery.com/in and (b) on which the App has been installed as authorized by Doornext India for the purpose of obtaining Courier Services or providing the Courier Services that can allow the Member to have access to website of Doornext India i.e., www.Doornextdelivery.com/in.


“Excluded Items” means the excluded items listed in Schedule I.


“Force Majeure Event” means any circumstance not within a Party’s reasonable control including, without limitation:


  1. acts of God, flood, drought, earthquake or other natural disaster;


  2. Epidemic or pandemic;


  3. Terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;


  4. Nuclear, chemical or biological contamination or sonic boom;


  5. Any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary license or consent;


  6. Collapse of buildings, fire, explosion or accident;


  7. any labour or trade dispute, strikes, industrial action or lockouts (other than in each case by the Party seeking to rely on this clause, or companies in the same group as that Party);


  8. Non-performance by suppliers or subcontractors (other than by companies in the same group as the Party seeking to rely on this clause); and

  9. Interruption or failure of utility service.


“Goods” means the item(s) subject to the Delivery Request, with the exception of the Excluded and prohibited Items.


“Member” means either the Courier or the Client.


“Method of Transport” means the method(s) used by the Courier to carry the Goods for the purposes of making the Delivery of Goods, including (i) transport on foot, (ii) transport by bicycle,

(iii) transport on moped/motorbike, or (iv) transport by land motor vehicle, hereinafter referred to as “Vehicle(s)”.


“Recipient” means the person (including the agent or representative of a corporate entity) whose identity and contact details are entered in the Site or Applications by the Client as Recipient of the Goods and located at the Delivery Address or, where applicable, within a nearby adjacent area.


“Request Details” means all details to be provided by a Client when requesting a Delivery of Goods via the Site or Applications, including the following: Delivery Addresses, timeslots, nature of Goods, weight of parcels, Client and Receivers’ valid mobile phone numbers.


“Party (ies)” means any of the parties, being the Courier, the Client or Doornext India. “Prohibited Item” means the items listed in Schedule 1.

“SC” means the special conditions of these Terms that apply to the Couriers only.


“Sender” means the individual (including the agent or representative of a corporate entity) whose identity and contact details are entered in the Site or Applications by the Client as sender of the Goods and located at the Collection Address.


“Service Fee” means a quote, calculated automatically by Doornext Services for the execution of a Delivery of Goods and includes the remuneration for the Delivery of Goods and Doornext Services billed to the Client under the conditions set out in Schedule II.


“Site” means www.Doornextdelivery.com/in, providing access to Doornext Services.


“Technology” means the Site, Applications and any other method introduced by Doornext India that allows for the automated placing of Delivery Requests between a Client and a Courier.


“Terms” means these terms and conditions and their schedules.


“Territory” means India in which the Client can request for delivery of Goods.

Part A- THE GENERAL USE OF Doornext SERVICES, RESTRICTIONS, OWNERSHIP AND PAYMENT METHOD PROVIDED BY Doornext INDIA TO ITS CLIENTS AND COURIERS THROUGH USE OF SITE/APPLICATIONS.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING Doornext SERVICES.

Your access and use of Doornext Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Doornext India. If you do not agree to these Terms, you may not access or use Doornext Services. These Terms expressly supersede prior agreements or arrangements with you. Doornext India may immediately terminate these Terms or any Doornext Services with respect to you, or generally cease offering or deny access to Doornext Services or any portion thereof, at any time for any reason.

Supplemental terms may apply to certain Doornext Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Doornext Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Doornext Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Doornext Services.

Doornext India may provide to a claim’s processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute, or conflict, involving you and a third-party provider and such information or data is necessary to resolve the complaint, dispute, or conflict.

Doornext App and Site constitute a technology platform that enables Clients of Doornext India’s mobile applications or websites provided as part of Doornext Services to arrange and schedule Delivery of Goods and/or logistics services with independent third-party providers of such services, including independent third-party courier service providers under agreement with Doornext India. Unless otherwise agreed by Doornext India in a separate written agreement with you, Doornext Services are made available solely for your personal use / use for business needs.


YOU ACKNOWLEDGE THAT Doornext INDIA DOES NOT PROVIDE COURIER SERVICES AND THAT ALL SUCH COURIER SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY Doornext INDIA OR ANY OF ITS AFFILIATES.

Your access and use of Doornext Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Doornext India. If you do not agree to these Terms, you may not access or use Doornext Services. These Terms expressly supersede prior agreements or arrangements with you. Doornext India may immediately terminate these Terms or any Doornext Services with respect to you, or generally cease offering or deny access to Doornext Services or any portion thereof, at any time for any reason.

Supplemental terms may apply to certain Doornext Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Doornext Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Doornext Services. Supplemental terms shall prevail over these Terms in the event of a

conflict with respect to the applicable Doornext Services.

Doornext India may provide to a claim’s processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute, or conflict, involving you and a third-party provider and such information or data is necessary to resolve the complaint, dispute, or conflict.

Doornext App and Site constitute a technology platform that enables Clients of Doornext India’s mobile applications or websites provided as part of Doornext Services to arrange and schedule Delivery of Goods and/or logistics services with independent third-party providers of such services, including independent third-party courier service providers under agreement with Doornext India. Unless otherwise agreed by Doornext India in a separate written agreement with you, Doornext Services are made available solely for your personal use / use for business needs.


YOU ACKNOWLEDGE THAT Doornext INDIA DOES NOT PROVIDE COURIER SERVICES AND THAT ALL SUCH COURIER SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY Doornext INDIA OR ANY OF ITS AFFILIATES.


License

Subject to Member compliance with these Terms, Doornext India grants you a limited, non-exclusive, non-sub licensable, revocable, non-transferable license to:

(i) access and use the Applications on your Device solely in connection with your use of Doornext Services; and (ii) access and use any content, information and related materials that may be made available through Doornext Services, in each case solely for your personal use / use for business needs. Any rights not expressly granted herein are reserved by Doornext India and Doornext India’s licensors.

Domain name protection


You agree not to register any domain name that includes the word ‘Doornext India pvt. Ltd’ or ‘Doornext’, or ‘Doornext India’; infers it is connected to Doornext India or in any way casts aspersions on Doornext India.


Third-party services and Content

Doornext Services may be made available or accessed in connection with third-party services and Content (including advertising) that Doornext India does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and content. Doornext India does not endorse such third-party services and content and in no event shall Doornext India be responsible or liable for any products or services of such third-party providers. Additionally, Apple Inc., Google, Inc., Microsoft

Corporation or BlackBerry Limited and/or their applicable international subsidiaries and affiliates will be third-party beneficiaries to this contract if you access Doornext Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third-party beneficiaries are not parties to this Terms and are not responsible for the provision or support of Doornext Services in any manner. Your access to Doornext Services using these devices is subject to terms set forth in the applicable third-party beneficiary’s terms of service. Doornext India does not represent, or endorse the accuracy, relevancy, copyright, compliance, legality, completeness, timeliness or quality of any product, services, advertisements, and other content appearing in or linked to the Site and / or Application. Third-party services do not reflect the views of Doornext India or that of Doornext India’s parent, subsidiary, affiliate companies, branches, employees, officers, directors, or shareholders.


Ownership

Doornext Services and all rights therein are and shall remain Doornext India’s property or the property of Doornext India’s licensors. Neither these Terms nor your use of Doornext Services convey or grant to you any rights: (i) in or related to Doornext Services except for the limited license granted above; or (ii) to use or reference in any manner Doornext India’s company names, logos, product and service names, trademarks or services marks or those of Doornext India’s licensors


Your use of services:

°Accounts

In order to use most aspects of Doornext Services, you must register for and maintain an active personal Account. You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to Doornext India certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account.

Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use Doornext Services or Doornext India’s termination of these Terms with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account, username and password at all times. Unless otherwise permitted by Doornext India in writing, you may only possess one Account.


Client requirements and conduct :

Doornext Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive Courier Services from Couriers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using Doornext Services and you may only use Doornext Services for lawful purposes (e.g., no delivery of unlawful, or hazardous materials, or items listed in Schedule I). You will not, in your use of Doornext Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Courier or any other party or any other third party. In certain instances, you may be asked to provide proof of identity to access or use Doornext Services, and you agree that you may be denied access to or use of Doornext Services if you refuse to provide proof of identity.


Text messaging:

By creating an Account, you agree that Doornext India may send you informational text (SMS) messages as part of the normal business operation of your use of Doornext Services. You

acknowledge that opting out of receiving text (SMS) messages may impact your use of Doornext Services.


Client content: Doornext India may, in Doornext India’s sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Doornext India through Doornext Services textual, audio, and/or visual content and information, including commentary and feedback related to Doornext Services, initiation of support requests, and submission of entries for competitions and promotions. Any Client Content provided by you remains your property. However, by providing Client Content to Doornext India, you grant Doornext India a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such Client Content in all formats and distribution channels now known or hereafter devised (including in connection with Doornext Services and Doornext India’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity. You represent and warrant that: (i) you either are the sole and exclusive owner of all Client Content or you have all rights, licenses, consents and releases necessary to grant Doornext India the license to the Client Content as set forth above; and (ii) neither the Client Content nor your submission, uploading, publishing or otherwise making available of such Client Content nor Doornext India’s use of the Client Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.


You hereby grant to Doornext India a non – exclusive, conditional, royalty – free license to use your Content, and your trade and service marks, trade and service names, logos, domain names, and copyrights solely for and to the extent required for Doornext India to provide the Doornext Services to you. You hereby undertake that during the term of Doornext Services being provided to you, the Content shall not infringe upon any proprietary right, or misappropriate any trade secret, of any third party.


Network access and devices:

You are responsible for obtaining the data network access necessary to use Doornext Services. Your mobile network’s data and messaging rates and fees may apply if you access or use Doornext Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use Doornext Services and any updates thereto. Doornext India does not guarantee that Doornext Services, or any portion thereof, will function on any particular hardware or devices. In addition, Doornext Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

Disclaimer; Limitation of Liability; Indemnity Disclaimer:

Doornext SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” Doornext INDIA DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, Doornext INDIA MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF Doornext SERVICES OR ANY SERVICES OR GOODS REQUESTED TO BE DELIVERED THROUGH THE USE OF Doornext SERVICES, OR THAT Doornext SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. Doornext INDIA DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD-PARTY

PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF Doornext SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

You expressly agree and acknowledge that Doornext India shall not guarantee the availability or uptime of Doornext Services.

IT IS EXPRESSLY CLARIFIED THAT Doornext SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. YOU AGREE THAT Doornext INDIA SHALL NOT BE HELD RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGES, LIABILITIES OR LOSSES RESULTING FROM SUCH PROBLEMS.

At any time if Doornext India believes that the Doornext Services are being utilized by you in contravention of the terms and provisions of these Terms, Doornext India shall have the right to forthwith remove/block/close your Account and furnish such details about you upon a request from the legal/statutory authorities or under a court order.

Nothing on the Doornext Services constitutes or is meant to constitute as advice provided or recommendation made by Doornext India.

Nothing contained in Doornext Services creates any contract or right of action against Doornext. It is offered solely as a service to Clients and Doornext India makes no warranties, express or implied, regarding the information contained in the Doornext Services including Doornext content shared with Clients.

Following charges levied by Doornext India’s payment gateway service provider, shall be to the account to the Client and shall be deducted from the credit available in the Client’s account:

  1. the sum of all fees denied, refused, or charged back to the Client;

  2. all inquiries, cancellations, disputes and refunds that may be processed on the account of the payment gateway services provider on the fees paid by the Client;

  3. any taxes, penalties, rolling reserves, charges or other items that may be processed on the account of the payment gateway services provider and is reimbursable by Doornext India to the payment gateway service provider;

  4. any amounts due which may be reimbursable by Doornext India to the payment gateway service provider;

  5. any charges, penalties or any amount imposed upon the payment gateway service provider with respect to any transaction on the Site or Application by Doornext India;

  6. any bank fees, transaction fees or service penalty fees incurred by the payment gateway service provider due to charge backs or excessive refunds; and

  7. payment gateway service provider’s transaction discount rates for any transaction on the Site or Application by the Client and refunds processed on account of the Client’s fees.

Doornext India will have no liability related to any Content arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws. Doornext India also disclaims all liability with respect to the misuse, loss, modification, or unavailability of any Content.


LIMITATION OF LIABILITY

Doornext INDIA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF BUSINESS OR SERVICES, LOSS OF AGREEMENTS OR CONTRACTS, ANTICIPATED SAVINGS, DAMAGE TO GOODWILL, CORRUPTION OF SOFTWARE OR CORRUPTION, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE Doornext SERVICES, EVEN IF Doornext INDIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Doornext INDIA SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON Doornext SERVICES OR YOUR INABILITY TO ACCESS OR USE Doornext SERVICES; OR (ii) ANY

TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD-PARTY PROVIDER, EVEN IF Doornext INDIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Doornext INDIA SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND Doornext INDIA’S REASONABLE CONTROL. IN NO EVENT SHALL Doornext INDIA’S TOTAL LIABILITY TO YOU IN CONNECTION WITH Doornext SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED: (i) FIVE THOUSAND INDIAN RUPEES (INR 50,00) IF YOU HAVE NOT DECLARED THE VALUE AS UNDER THE “DECLARE YOUR VALUE” FACILITY PROVIDED BY Doornext INDIA ON THE SITE / APPLICATION (SUBJECT ALWAYS TO THE REVIEW OF DOCUMENTATION SUBMITTED BY YOU IN RELATION TO THE CLAIM AND DETERMINATION BY Doornext INDIA OF ITS LIABILITY; OR (ii) THE VALUE OF THE PARCEL DISCLOSED BY YOU AS UNDER THE “DECLARE YOUR VALUE” FACILITY, WHICHEVER IS LESSER.

Doornext INDIA’S SERVICES MAY BE USED BY YOU TO REQUEST FOR COURIER DELIVERY OF ITEMS, GOODS OR LOGISTICS SERVICES WITH THIRD-PARTY PROVIDERS, BUT YOU AGREE THAT Doornext INDIA HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY COURIER OF ITEMS/ GOODS OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD-PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A MEMBER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

Doornext INDIA IS NEITHER AN INSURER NOR A COURIER SERVICE PROVIDER UNDERTAKING COVERAGE FOR THE PARCEL CHOSEN FOR DELIVERY BY THE CUSTOMER USING Doornext SERVICES. Doornext INDIA IS ONLY PROVIDING AN ADDITIONAL SERVICE TO REIMBURSE THE CLIENT OF THE MAXIMUM EXTENT OF ITS LIABILITY BASIS THE DECLARED VALUE OF THE PARCEL ACCORDING TO THE TERMS STATED HEREOF OR BASIS ON THE TOTAL LIABILITY STATED ABOVE, DEPENDING ON THE USE OF “DECLARE VALUE OF YOUR PARCEL” FEATURE.

Doornext India shall not be liable to any Member, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these Terms for:

Doornext India provides the Client with the possibility to “Declare value of your parcel” with corresponding obligation of the Client to pay a service added fee.

The “Declare value of your parcel” feature is a feature of the software that allows the Client to declare the value of the Goods to deliver (hereinafter referred to as the “Declared Value”) when placing a Delivery Request. In the event the Client is using this feature at the time of availing Doornext Services, Doornext India shall charge of the value added service fee in the percentage stated by the software (or provided by a separate agreement with the Client) of the value of the Goods plus goods and services tax (which shall not exceed INR 50,00/-) as an optional fee for

providing the compensation in case of loss of damage as may be attributable to the Courier at the time of delivery. Doornext India will refund 40% of the aforesaid Declared Value (or less, in cases where the damage was incurred for the less value) in the event the Courier loses or damages the Goods. Doornext India shall be entitled to request to confirm the Declared Value of the Goods indicated by the Client with primary documents. Taking into account the fact that when registering and authorizing an individual to act as a Courier, the Doornext Services in the course of its research activities shall analyze the completeness and reliability of the data provided by it in order to exclude its bad faith, and, if the Client indicates the Declared Value of the Goods, Doornext India undertakes to compensate the Client for the Declared Value of the lost or damaged parcel (in full or in part), recognizing in fact that the Doornext Services require improvement to the extent analyzing the data provided by the Couriers. The terms of “Declare value of your parcel” feature and the coverage offered therein are subject to amendments and updates as determined by Doornext India from time to time. The Client is advised to review the Doornext India website periodically to familiarize himself with the changes in this feature.

An obligation of Doornext India to indemnify the Client for any loss / damage

of the Goods during the course of delivery of the Goods to the Recipient and the maximum aggregate amounts payable as stated above operates as a limitation of liability on the contractual obligations created between the Client and Doornext India at the time of availing services from Doornext India.

Doornext India shall not be liable for the loss or damage of the Goods caused by the Courier, except for case when the Client uses the “Declare value of your parcel” feature described above hereof, when Doornext India undertakes to compensate the Declared Value of the lost or damaged Goods in full or in part. The Client shall notify Doornext India about the loss and/or damage of the Goods via its Account within a period not exceeding 48 hours from the moment the Goods was transferred to the Recipient or from the moment when the Delivery Request should have been executed by the Courier.


The Client shall attach to the notice of damage to the Goods the photographs of the Goods taken before it was transferred to the Courier and after the delivery of the Goods. The bill’s provision is obligatory to present to Doornext India by the Client. The Client agrees that in the absence of such photographs, bill, Doornext India’s obligations to compensate the Client for the Declared Value of the Goods (in full or in part) shall not arise. The amount of damage to the Goods and the amount of compensation to the Client within the Declared Value of the Goods shall be unilaterally determined by Doornext India. In case of disagreement with the amount of compensation, the Client shall be entitled to conduct an independent examination at his/her own expense in order to determine the extent of damage. Doornext India shall also not be liable if the Goods are transferred to and received by the Recipient in compliance with all requirements, while there is no external damage to its package, seals, the description of the Goods corresponds to the information specified in the Delivery Request, as well as if the fact of loss or damage to the Goods (part of the Goods) was established 48 hours after the Goods are transferred to the Recipient. In addition, Doornext India shall not be liable if the Goods or its part is detained or seized in the manner prescribed by the legislation of India, as well as in case when the loss or damage of the Goods is due to force majeure circumstances.


Upon examination of the notice of damage to the Goods Doornext India shall provide the Client with its response or compensation in term of 7 (Three) working days or notify the Client the updated term for the answer or compensation provision.


Indemnity:

You agree to indemnify and hold Doornext India and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of Doornext Services or services or goods

obtained through your use of Doornext Services; (ii) your breach or violation of any of these Terms;

(iii) Doornext India’s use of your Client Content; or (iv) your violation of the rights of any third party, including third-party Providers.


Governing Law:

These Terms and any contract between us shall be governed by and interpreted in accordance with Indian Law and the courts at Mumbai, India shall have exclusive jurisdiction over any disputes between us.


Arbitration

The Parties shall endeavor to amicably, through discussions, settle and resolve any dispute or difference arising out of or in relation to this Agreement (“Dispute”) within 15 (fifteen) days from the commencement of such Dispute. In the event the disputing parties fail to resolve the Dispute within the period of 15 (fifteen) days, the Dispute shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted by a sole arbitrator mutually appointed by the disputing parties. If the Parties have not been able to appoint the sole arbitrator within 3 (three) weeks from the service of notice of arbitration, then either Party may apply to Mumbai Centre for International Arbitration (“MCIA”) for appointment of a sole arbitrator, in accordance with the provisions of the Arbitration Rules of the MCIA (“Rules”) (which Rules are deemed to have been incorporated herein) for the time being in force. All proceedings of such arbitration shall be conducted in accordance with the Rules and the proceedings along with the arbitration award shall be in the English language. The seat of the arbitration shall be Mumbai. The award in the arbitration will be final and binding on the Parties. During the pendency of arbitration proceedings, each Party shall continue to perform its obligations under these Terms, to the extent possible. Subject to the seat stipulated hereinabove, the Parties may choose to have hearings over video conferencing. The Parties agree that in the event of arbitration proceedings, all evidence admissible for the arbitration proceedings shall be of a documentary nature and no oral evidence shall be led by the Parties during the proceedings


Other Provisions


Claims of Copyright Infringement


Claims of copyright infringement should be sent to the Grievance Officer stated in Part C in these Terms.


Notice


Doornext India may give notice by means of a general notice on the Doornext App, electronic mail to your email address in your Account. You may give notice to Doornext India by written communication to Doornext India’s address.


General


You may not assign or transfer these Terms in whole or in part without Doornext India’s prior written approval. You give your approval to Doornext India for it to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of Doornext India’s equity, business, or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, Doornext India or any third-party provider as a result of the contract between you and Doornext

India.

If any provision of these Terms is held to be illegal, invalid, or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the Parties shall replace the illegal, invalid, or unenforceable provision or part thereof with a provision or part thereof that is legal, valid, and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid, or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the Parties with respect to its subject matter and replace and supersede all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words “including” and “include” mean “including, but not limited to.”

In the event of any outstanding dues arising from a previous Delivery Request or any other events including without limitation, cases of short charging of the сharges, taxes, statutory fees, value added service fee, and so forth, owing to any technical error or any other reason, whatsoever, Doornext India shall reserve the right to deduct, charge or claim the balance amount from the Member and the Member shall promptly pay such balance amount to Doornext India. In cases where there are outstanding dues or short charge is claimed before the placement of a new Delivery Request, the Member shall not be entitled to place such new Delivery Request if the outstanding amount is not cleared in relation to the previous Delivery Requests


PART B – USE OF Doornext SERVICES AND LIABILITY TERMS BETWEEN COURIER AND CLIENT OF SITE AND APPLICATION.


Registration Process Formation of contract

PART F – SPECIAL CONDITIONS APPLICABLE TO THE COURIERS

The special conditions hereunder, which for the avoidance of doubt form part of the Terms, apply to the Couriers only.

These Courier’s terms of use of Doornext Services are governed by the following special conditions (“SC”) including the applicable policies are incorporated herein by way of reference. By mere use of Doornext Services, these SC, being part of Terms and including the policies constitute the Courier’s binding obligations towards Doornext India.

Certain terms may be defined in these SC and wherever such terms are used in these SC they shall have the meaning so assigned to them.

For the purpose of these SC, words importing the singular include the plural and vice versa, pronouns importing a gender include each of the masculine, feminine and neuter genders, and where a word or phrase is defined, other parts of speech and grammatical forms of that word or

phrase shall have the corresponding meanings.

Doornext India reserves the right, at its sole discretion, to change, modify, add or remove portions of these SC, at any time without any prior written notice to the Courier. It is the Courier’s sole responsibility to review these SC periodically for updates or changes. The Courier’s continued use of the Doornext Services following the posting of changes shall be deemed to mean that the Courier accepts and agrees to the revisions. As long as the Courier complies with these SC, Doornext India grants the Courier a personal, non-exclusive, non-transferable, limited privilege to enter and use Doornext Services and to render the Courier Services in and/or from within the Territory to and for the benefit of the Clients.

  1. Acceptance

    1. Accessing, registering, browsing Courier App, transacting or otherwise using and availing Doornext Services, indicates the Courier’s agreement and acceptance to all the terms and conditions under this SC. By impliedly or expressly accepting this SC, the Courier also accepts and agrees to be bound by:

      1. all of Doornext India’s policies (including but not limited to Privacy Policy available at https://borzodelivery.com/in/privacy-policy forms, as amended from time to time);

      2. any plan limits, product disclaimers or other restrictions presented to Courier on Doornext Services page and through their Account; and

      3. the applicable third-party policies which are incorporated herein by way of reference.

    2. This SC shall be binding upon and inure to the benefit of the Courier.

    3. Notwithstanding anything stated herein, if the Courier transacts on the Technology and/or avails services of third-party service providers (“TSPs”), as applicable, whose services are used in addition to or in conjunction with on the Technology, it shall be subject to the third-party policies that are applicable for such transaction and/or use.

      1. Courier’s Account and registration obligations

        1. Doornext India will issue the Courier, a Courier ID to enable the Courier to access and use the Courier App in accordance with this SC. Doornext India will have the right, at all times and at Doornext India’s sole discretion, to reclaim, prohibit, suspend, limit or otherwise restrict the Courier from accessing or using the Courier App and/or Doornext Services.

        2. Doornext Services are made available to the Courier through the Courier App only if the Courier has provided Doornext India certain required information regarding themselves and created an account (“Account”) though the Courier ID (“Account Information”). Doornext Services may also be subject to procedures for use of the Courier App, uploaded guidelines, rules or other disclaimers and notices if any (“Additional Terms”).

        3. Courier will be responsible for maintaining the confidentiality of the Account Information and shall be fully responsible for all activities that occur under its Account. The Courier agrees to (i) immediately notify Doornext India of any unauthorised use of its Account Information or any other breach of security, and (ii) ensure that the Courier exits from its Account at the end of each session. Doornext India cannot and will not be liable for any loss or damage arising from the Courier’s failure to comply with this Clause 3.3. The Courier may be held liable for losses incurred by Doornext India or any other Courier or visitor of the Courier App due to authorised or unauthorised use of the Courier’s Account as a result of the Courier’s failure in keeping Courier’s Account Information confidential.

        4. Courier shall ensure that the Account Information provided by it at the time of registration on

          the Courier App is complete, accurate and up-to-date. Use of another Courier’s Account Information for availing Doornext Services on the Courier App is expressly prohibited.

        5. In case Courier wishes to update or correct the information provided by them, it may do so through the Сourier contact center contacting with dispatcher.

      2. Doornext Services and the Courier App

        1. Information provided to the Clients

          1. Once the Courier has accepted a Delivery Request placed by the Client, the Courier enters into an agreement stated in Schedule III B with the Client, and Doornext India will provide the Client Information to the Courier via Courier App, including the location where the pick-up of Good/items for Delivery has to be taken. The Client shall inform the Courier of the destination, i.e., where the Goods need to be delivered and the same address of desired destination for Delivery must be put while making a Delivery Request via Doornext Services. Courier acknowledges and agrees that once the Courier has accepted a Client’s Delivery Request, Doornext India may provide specific information to the Client regarding the Courier in relation to Doornext Services, including but not limited to the Courier’s name, Courier photo and contact information. Further, the Courier App shall share the location of the Courier in real time with the Client.

          2. Except for as provided under this SC, the Courier retains the right to determine when and for how long each of them will utilize the Courier App and Doornext Services to receive lead generation service. The Courier also retains the option to accept or reject each Delivery Request of Goods received via the Courier App according to the Terms.

        2. Courier and Client review

          1. Clients who have used Doornext Services will be asked by Doornext India to comment on the Doornext Services and to provide a score for Doornext Services and the Courier. Doornext India reserves the right to post these comments and scores on the Site/ Courier App (or such other platforms as owned, managed, and controlled by Doornext India) without reference to the Client or Courier. Doornext India shall also request the Courier to comment on and to provide a score for the Client on the Courier App. The Courier will provide accurate and objective feedback that does not violate any applicable laws and regulations.

          2. The Courier acknowledges that Doornext India is a distributor (without any obligation to verify) and not a publisher of these comments and scores. Doornext India reserves the right to refuse, edit or remove unfavourable reviews in the event that such reviews include obscenities, or mention an individual’s name or violate any privacy laws or any other applicable laws and regulations. Beyond the legal and regulatory requirements, Doornext India shall not have and hereby disclaims any liability and responsibility for the content and the consequences of (the publication or distribution of) any comments, scores, or reviews howsoever or whatsoever.

          3. The Courier acknowledges that Doornext India desires to provide Clients with the opportunity to connect with the Courier that maintain the highest standards of professionalism. The Courier agrees that it will maintain high standards of professionalism and service, including but not limited to professional attire and maintaining an average rating set by Doornext India based on feedback from Clients for every eligible Delivery. Doornext India utilizes a rating system (“Courier Rating Program”) designed to allow the Clients to provide feedback on the level of the Delivery Service provided by those Couriers who accept Delivery Requests received via the Courier App.

          4. Rating is the accumulated value for all Delivery Requests completed by the Courier. For any positive rating gained by the Courier, the Courier App gives of experience points (“XP”) to the Courier. For any sub-par or negative rating given to the Courier by the Customer, the XP may be

            written off. The algorithm used by the Technology for calculation of XP for each Courier will consider all feedback received from the Clients, and other measures, set by Doornext India at its sole discretion, in relation to the Delivery Request execution by the relevant Courier. XP may be earned by the Courier by carrying out timely Deliveries, appearing presentable and professional, communicating with the Client in a respectful and polite manner, checking onto the Courier App in time, by carrying out Delivery instructions as requested by the Client, etc. Courier understands that there is a specific XP- rating Couriers must maintain to continue receiving access to the Doornext Service and/or the Courier. The Courier will see a push notification/pop up/other type of communication, about its XPs accrual or deduction. The Courier can access their rating data in the Statistics section of their Account and contact our support team in the Courier App in case of inquiries. In the event a Courier’s overall rating or XP falls below the applicable minimum rating as set by Doornext India, Doornext India will notify the Courier by email or other written means. In the event the rating or XP (based on Client feedback and the Delivery Request execution) has not increased above the minimum, Doornext India may deactivate the Courier access to the Courier App and/or Doornext Services. Doornext India reserves the right, at all times and at Doornext India’s sole discretion, to reclaim, prohibit, suspend, limit or otherwise restrict the Courier from accessing or using the Courier App, if the Courier fail to maintain the standards of appearance and service required by the Clients. The amount of XP gained shall determine the kind of Deliveries the Courier shall be eligible to undertake. Couriers with poor XP may not be eligible for taking some high value orders (in terms of earning potential). Once the Courier levels up on XP, the algorithm used by the Technology shall allow the Courier all kinds of orders and Deliveries.

        3. Disclosure of information

          In case of a complaint, dispute or conflict between the Courier on the one hand and the Client on the other hand or in other appropriate instances where a legitimate reason for such disclosure exists (for example, receipt by Doornext India of a summons or warrant requesting information), Doornext India may, but shall not be required to – to the extent permitted by applicable laws and regulations –provide the Client, Courier and/or the relevant authorities the relevant data (including personal data) of the Courier. Doornext India may also disclose certain information of the Courier as set forth in this SC.

        4. Location-based services

          1. For the purpose of rendering the Delivery Service, the Courier explicitly agrees and acknowledges, that the location information regarding the Courier who is providing the Courier Service shall be monitored and traced through the Courier App via GPS tracking. The Device and the relevant details of the Courier and the position of the Courier who is near the point where the pick-up of Goods is required shall also be disclosed to the Client on the Application.

          2. Information the Courier provides may be transferred or accessed by persons across India. Courier expressly consents to Doornext India’s use of locations-based services and the Courier expressly waives and releases Doornext India from any and all liability, claims, causes of action or damages arising from Courier’s use of the Doornext Services or the Courier App, or in any way relating to the use of the location-based services.

          3. The location of intended Goods for the Delivery Request shall also be provided to the Courier via the Courier App as provided by the Client to Doornext India at the time of placing the Delivery Request.

      3. Fees, invoicing and payment terms

        1. Fees

          1. Fees shall be separately communicated to the Courier by Doornext India as a part of Delivery Request placed by the Client.

          2. As part of Doornext Services, Doornext India will act as an agent and arrange for a third-party payment processor or mobile payment platform to process the Fee for a Delivery Request successfully completed to the Courier designated credit card or mobile payment platform.

          3. Doornext India shall pay to the Courier a Fee/commission per Delivery Request, which shall be set by Doornext India at Doornext India’s sole discretion based upon local market factors and may be subject to change. The Fee/commission is calculated as a percentage of each Service Fees charged to the Client.

          4. The Fees will be collected by Doornext India for and on behalf of the Courier. Courier agrees and requests that Doornext India deduct the Courier’s Fee/commission payable in relation to the Fees earned by the Courier and remit the remainder of the amount to the Courier. The part of the Service Fee which does not constitute the Fee/commission shall be retained by Doornext India on account of Doornext Services being used by the Courier. The Fee/commission may change from time to time. Courier can always view the Fee/сommission before accepting the Delivery Request.

          5. The Courier shall declare their income generated for Deliveries of Goods to the tax authorities.

          6. The Courier acknowledges and agrees that for every Delivery of Goods not completed in full and interrupted by the Courier under the conditions of these Terms, their shall be paid in proportion to the distance they have undertaken if other clauses were not stated between Courier and the Client in respect to the Delivery Requests.

        2. Invoicing and payment terms

          1. Payment of the Fee/commission to Courier shall be made in accordance with the payment method as set forth in this SC.

          2. Doornext India operates, and the Courier accepts, a system for receipts being issued by Doornext India to the Client.

        3. The Courier represents that it will ensure that the Courier will notify Doornext India of any corrections necessary to the receipt for a Delivery Requests within 1 (one) business day after each successful Delivery. Unless Doornext India receives timely notification of any correction needed, Doornext India shall not be liable to make payment of any additional charges or Fee that are remitted to the Courier pursuant to the terms of Sub-Clause 5.2 above. Doornext India however, reserves its right to reserve any excessive amounts paid to the Courier at any time after being notified in accordance with Clause 5.3.

      4. Use of the Courier App

        1. Courier shall not use any “deep-link”, “page-scrape”, “robot”, “spider”, “crawler”, “ants”, “indexers”, or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Courier App or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Courier App or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Courier App. Doornext India reserves its right to bar any such activity.

        2. Courier shall not probe, scan or test the vulnerability of the Courier App or any network connected to the Courier App nor breach the security or authentication measures on the Courier App or any network connected to the Courier App. Courier may not reverse look-up, trace or seek to

          trace any information on any other Courier of or visitor to the Courier App, or any other Courier, including any account on the Courier App not owned by the Courier, to its source, or exploit the Courier App or any service or information made available or offered by or through the Courier App, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Courier’s own information, as provided for by the Courier App.

        3. Courier agrees that it will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Courier App or Doornext Services or Doornext India’s systems or networks, or any systems or networks connected to Doornext India.

        4. Courier agrees not to use any Device or other devices, software or routine to interfere or attempt to interfere with the proper working of the Courier App or any transaction being conducted on the Courier App, or with any other person’s use of the Courier App.

        5. Courier may not forge headers or otherwise manipulate identifiers in order to disguise the origin or transmittal of any message the Courier sends to Doornext India or the Client on or through the Courier App or any Doornext Services offered on or through the Courier App. Courier may not pretend that it is, or that it represents someone else, or impersonate any other individual or entity.

        6. Courier may not use the Courier App or any Content for any purpose that is unlawful or prohibited by this SC, or to solicit the performance of any illegal activity or other activity which infringes the rights of Doornext India and/or others.

        7. Courier shall at all times ensure full compliance with the provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable domestic laws, rules and regulations (including the provisions of any applicable exchange control laws or other such regulations in force) and international laws, foreign exchange laws, statutes, ordinances and regulations (including, but not limited to sales tax/VAT, income tax, octroi, service tax, central excise, custom duty, local levies) regarding the Courier’s use of Courier App, solicitation of offers to avail Doornext Services, and avail of Doornext Services. The Courier shall not engage in any transaction in any service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

        8. Solely to enable Doornext India to use their Content supplied to it by the Courier and to ensure that Doornext India is not in violation of any rights the Courier may have in their Content, the Courier agrees to grant Doornext India a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights the Courier has in the Content, in any media now known or not currently known. Doornext India will only use Courier information in accordance with this SC and Privacy Policy applicable to use of the Courier App.

        9. Doornext India shall own and have all rights (including intellectual property rights or an appropriate license) in and to the Courier App, Doornext Services, the Courier ID. Insofar the Courier may, by operation of applicable law or otherwise, obtain any rights (including intellectual property rights) in relation thereto, these rights shall be and are hereby transferred (insofar permitted under the applicable law, in advance) to Doornext India. Where a transfer may not be permissible under the applicable mandatory law, the Courier hereby undertakes to grant to Doornext India of a perpetual, exclusive, worldwide, irrevocable, royalty-free, sub-licensable and transferable right and license under any such non-transferable rights and licenses.

        10. Courier understands that Doornext India has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Courier App, its location etc.) as necessary to satisfy any law, regulation or valid governmental request. This may

          include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or summons. In addition, Doornext India can (and the Courier hereby expressly authorizes Doornext India to) disclose any information about the Courier to law enforcement or other government officials in accordance to law and including but not limited to the Information Technology (Procedure and Safeguards for Interception, Monitoring and Decryption of Information) Rules, 2009, the Information Technology (Procedure for Safeguards for Blocking for Access of Information by Public) Rules, 2009, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, or any other law as Doornext India, in its sole discretion, believes is necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

        11. Courier acknowledges that Doornext India is required to report cyber security incidents related information with appropriate authority, such as their identity, location etc. and relevant data in connection therewith, which report may include data of the Courier and their activities on the Courier App.

        12. Doornext India reserves the right, but has no obligation, to monitor the materials posted on the Courier App. Doornext India shall have the right to remove or edit any Courier Content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of this SC. Notwithstanding this right, Courier remains solely responsible for their Content of the materials it posts on the Courier App. Couriers are advised that such Courier Content posted does not necessarily reflect Doornext India’s views. In no event shall Doornext India assume or have any responsibility or liability for any Courier Content posted or for any claims, damages or losses resulting from use of Courier Content and/or appearance of Courier Content on the Courier App. Courier hereby represents and warrants that it has all necessary rights in and to all Courier Content which it provides and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information. Courier agrees and acknowledges that it shall assume all the risks associated with the Courier Content, including but not limited to anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by the Courier of information in Courier Content that makes it personally identifiable.

        13. Doornext India shall have all the right to take necessary action and claim damages that may occur due to Courier’s involvement/participation in any way on its own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

        14. In case a person using the world wide web/internet receives a spam or virus which includes a link to the Courier App or to any other site maintained, operated or owned by Doornext India, it should not be held responsible for the same. Doornext India assumes no responsibility for such mails.

      5. Obligations of the Courier

        1. The Courier shall have the sole responsibility for any obligations or liabilities to, Clients or third parties that arise from its provision of Delivery Services.

        2. By using the Doornext Services to receive and accept Delivery Requests and by providing the Delivery Services to the Client, the Courier accepts, agrees, and acknowledges that a direct legal relationship is created and assumed solely between the Courier and the said Client according to an agreement stated in Schedule III B hereof.

        3. Doornext India shall not be responsible or liable for the actions, omissions, and behaviour of

          the Client in or in relation to the Courier at the time of providing Delivery Services.

        4. The Courier where such Courier shall be providing the Delivery Services by driving a vehicle, shall possess at all times, a valid and legal driving license and comply with all documentation requirements and processes set up by Doornext India (including but not limited to a driver’s license, RC Book, insurance and PUC, vehicle fitness and any other statutory document as applicable). All documents shall be correctly completed and handed over by the Courier to Doornext India and updated copies if any, shall also be furnished to Doornext India at the earliest after updating such documentation.

        5. The Courier shall be disciplined and follow good order and shall be fit for the purpose of rendering the Delivery Services.

        6. The Courier shall not be under the influence of alcohol or fall asleep while delivering the Goods to the Client or using their vehicle to complete such Delivery Request.

        7. The Courier shall be accountable to Doornext India for all Delivery Requests undertaken by the Courier through the acceptance of requests on the Courier App.

        8. The Courier shall ensure that no Goods other than the Goods received for Delivery from the Clients shall be delivered by the Courier.

        9. The Courier shall not deliver and/or accept Delivery Request of Goods from Clients which are not permitted as per Schedule II of these Terms.

        10. The Courier represents and undertakes to procure that it shall comply with, adhere to and observe the terms and conditions set forth in this Agreement, and all applicable laws, regulations, rules, statutes or ordinances governing or otherwise relating to the Doornext Services or the Courier App. To the extent required, the Courier hereby agrees and ensures that the rights, covenants, undertakings, representations and obligations of the Courier as set out in this SC shall apply to, and be assumed, accepted and taken over by the Courier.

        11. In the event of the Courier is found to have indulged in theft of the Goods while providing the Delivery Services or is otherwise found indulging in any illegal activity or misconduct/inappropriate behaviour, Doornext India shall be entitled to take immediate corrective action including but not limited to lodging police complaint/FIR and termination of such Courier’s Account. In case Doornext India suffers any financial loss by way of a penalty or damages levied on Doornext India either by its Clients or any entity or any other authority, which in Doornext India’s opinion, may be attributed to misconduct or inappropriate behaviour of the Courier, the Courier shall indemnify Doornext India for such loss on demand. Without prejudice to other rights and remedies available, Doornext India shall be entitled to deduct the total value of the Goods from the Fee payable to the Courier. Such Courier shall be blacklisted by Doornext India and shall not permitted to act as Courier.

        12. The Courier undertakes that it will, safeguard, protect and keep the Courier ID at all times, keep it confidential and safely stored and shall not disclose it to any person other than those who need to have access to the Courier ID in order to render and/or provide the Delivery Service.

        13. The Courier undertakes that it will, safeguard, protect and keep the Client Information received from Doornext India and the details of any Delivery Request, at all times confidential and shall not disclose it to any person or store the information in any manner, except as required by law.

        14. The Courier shall inform the Doornext India if he no longer fulfils one or more conditions required to carry out Deliveries of Goods, e.g., in the case of suspension/withdrawal of one or more of the documents mentioned in these SC, within a period of twenty-four (24) hours after occurrence of the event.

        15. The Courier will immediately notify Doornext India of any actual or suspected security breach

          or improper use of the Device, the Courier App, the Courier ID, the Content or of the Client’s information.

        16. The Courier perform the Delivery Services in a sober and industrious manner based on applicable industrial standards.

        17. The Courier shall not indulge in rude behaviour/misbehaviour with Clients at the time of completing Delivery Request.

        18. Doornext India may reach out to the Courier to collect any outstanding dues or unreturned customer parcels. For the aforesaid recovery purpose, Doornext India may intimate the Courier through physical mail, electronic mail, or through the Courier App, text message SMS/ WhatsApp, and the Courier shall make such payment or return such customer parcels within 3 working days from the date of intimation. Doornext India may also hire third-party service providers for recovery of their debts and/or any outstanding dues or unreturned parcels from the Courier.

          On acceptance of the Terms by the Courier, it shall be deemed that the Courier has consented to provide their personal information to Doornext India and that such personal information shall be shared by Doornext India to the third-party service providers for recovery purposes. The third-party providers hired by Doornext India shall be authorized to make telephonic calls or pay a visit to the Couriers’ known place of habitation as may be mentioned in their personal details. On failure of payment of dues or return of parcels even after repeated attempts by Doornext India, Doornext India shall initiate legal proceedings, including but not limited to debt collection procedures

      6. Representations and warranties of the Courier

        1. The Courier represents and warrants to Doornext India and shall ensure that:

          1. they hold, comply and shall continue to hold and comply with all permits, licenses and other governmental authorizations necessary for conducting, carrying out and continuing their activities, operations and business in general and the Delivery Services in particular;

          2. shall comply with all local laws and regulations, including the laws related to the authorization for Delivery Requests, and will be solely responsible for any violations of such local laws and regulations;

          3. the Courier has a valid driver’s license and is authorized to operate the vehicle, in case the Courier opts to use the vehicle for Delivery Requests accomplishment and has all the appropriate licenses, approvals and authority to provide Doornext India Services in the City where the Delivery Services are rendered or performed;

          4. the Courier possesses the skill to carry out the Delivery Services;

          5. the Courier does not have a criminal record and has not been convicted of any offence involving moral turpitude. No litigation or dispute or proceeding / investigation is pending or threatened against the Courier which may affect its liability to provide Delivery Services in accordance with the terms of this SC and/or have an adverse impact on the Delivery Services or the quality and integrity thereof in any manner;

          6. the Courier shall maintain at all times the star rating quality described in Clause 4.2.3 above; and

          7. the Courier is the owner or lessee or is otherwise in lawful possession of a vehicle or vehicles, for performing the commercial carriage and Delivery Services as enumerated under this SC, which equipment complies with all applicable, state and local laws.

        2. Doornext India may obtain publicly available data, such as, business addresses, phone numbers, other contact information etc. available from such third parties. However, Doornext India does not control, represent or endorse the accuracy, relevancy, copyright compliance, legality, completeness,

          timeliness or quality of any product, services, advertisements and other Content appearing in or linked to from the Courier App and the Doornext Services.

        3. Doornext India does not screen or investigate third-party services before or after including/linking it to the Courier App and Doornext Services. Doornext India reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the third party services accessible on the Courier App. Further, Doornext India may in its sole discretion and without any obligation, verify any updates, modifications, or changes to any third party services included/linked to the Doornext Services, wherever deemed appropriate by Doornext India, but shall not be liable for any delay or inaccuracies related to such updates.

        4. Doornext India Services are available on the Website and as a computer program designed to run on smartphones and tablets i.e., a mobile application. The Courier accepts and agrees that it shall not use Doornext Services and/or the Courier App in such a way that it distracts the Courier or any other person and prevents the Courier or any other person from obeying traffic or safety laws / rules / regulations.

        5. Doornext India reserves the right to charge subscription and/or membership fees from the Courier, by giving reasonable prior notice, in respect of any service or any other aspect of the Courier App and/or the Doornext India Services anytime in future.

      7. Term, Termination and Suspension

        1. This SC shall commence on the date of its electronic acceptance by the Courier, for an indefinite period of time, unless terminated by:

          1. Doornext India:

            1. at such moment when the Courier no longer qualifies, under the applicable law or the quality standards of Doornext India to provide the Delivery Services diligently; and/or

            2. material breach by the Courier of any term of this SC (including but not limited to, breach of representations or receipt of multiple Client complaints); and/or

            3. insolvency or bankruptcy of the Courier.

          2. the Courier, by discontinuing the use of the Courier App and/or the Doornext Services.

        2. Upon termination of this SC, the Courier shall return all data provided to Courier by Doornext India without withholding a copy thereof. In case Courier does not return such data, Doornext India will be bound to take legal action against Courier.

      8. Contact Us

        Please send any questions or comments (including all inquiries related to copyright infringement) regarding the Courier App at:doornextdelivery@gmail.com

      9. Choice of method of transport

        1. The Courier may choose the method of transport that will be used in carrying out the Deliveries of Goods and that they enter in the Account.

        2. The method of transport shall in any event be the property (or due licensed) of the Courier and shall not be provided by Doornext India.

        3. The method of transport must comply with all applicable legal requirements e.g. be in good working order, have a valid MOT certificate, tax and insurance.

        4. The method of transport must also be in good visual and operating condition.

        5. Maintenance operations on the Method of Transport, including the supply of fuel or, where applicable, battery charging, are the responsibility of the Courier, which is its exclusive owner, and nether Client, nor Doornext India is liable for any compensation or financial contribution in this

          respect.

        6. The Courier must take out all appropriate insurances, to meet at least the minimum legal requirement (i.e., third party insurance) using their own resources.

        7. If the Courier fails to meet the abovementioned requirements, he may not accept Delivery Requests from the Courier App until they have remedied the position.

        8. If the Courier wishes to propose a motorised vehicle as Method of Transport, the Courier must provide a copy of his driving licence, including evidence of the number of points remaining on his driving licence, and any other documentation and/or evidence which Doornext India may reasonably require.

      10. Biannual renewal of evidence required by Doornext India

      The Courier undertakes, without intervention of Doornext India, to communicate to it, every six (6) months, the documents mentioned in clauses “Representations and warranties of the Courier”, “Choices of Method of Transport”, “Registration eligibility”, and to respond without delay to any request for communication by Doornext India of the said documents and/or any information or document necessary to execute these SC.

      If the Courier fails to provide any of the documents requested within the required timeframes, Doornext India may automatically suspend access to the Delivery Services by the Courier.

      1. Acceptance and execution of a Delivery of Goods

        1. The conditions under which the Courier may cancel a Delivery of Goods are detailed Part B of the body of these Terms.

        2. •Doornext India does not under any circumstances undertake to provide the Courier with a minimum number of Deliveries of Goods to be executed. Doornext India assumes a best efforts obligation only to put the Courier in contact with Clients wishing to undertake a Delivery of Goods, and does not guarantee a minimum number of Clients, particularly during the time slots and places of availability of the Courier.

        3. Once the Courier has been assigned to the Delivery Request under its accept, they must go without delay to the Collection Address specified by the Client to collect the Goods (via the fastest route according to factors such as traffic).

        4. When the Goods must be collected from/delivered to a shop and/or company premises, the Courier shall make every effort not to disturb its operation.

        5. The Courier undertakes to carry out the Deliveries of Goods diligently, demonstrating the highest level of care.

        6. The Courier undertakes to act responsibly with the Goods, i.e. to ensure they are not damaged, destroyed, stolen or lost, and in the driving of his method of transport.

        7. The Courier must make contact with the Recipient of the Delivery of Goods to give them the Goods at the Delivery Address, in compliance with the information provided to them via the Application, then confirm completion of the Delivery of Goods via the Application, by asking the Recipient to sign in the box provided in the Application, if applicable.

        8. Any refusal to accept the Goods, for a reason other than the destruction, damage, theft, average or loss of the Goods, will be considered as cancellation of the Delivery of Goods under the conditions of clause of Part C of the body of the Terms.

        9. If the Goods are damaged, destroyed, stolen or lost, or if the Recipient refuses to sign with the Courier to certify safe receipt of the Goods, and/or in the event of inability to execute the Delivery of Goods for any reason, then the Courier must promptly notify Doornext India thereof via the Application, and, where applicable, return the Goods to the Sender promptly or allow another

          Courier to collect the Goods and complete the Delivery of Goods.

        10. The Courier may make contact with the Client and the Recipient. In compliance with the Privacy Policy, Client and Recipient phone numbers are encrypted and the Courier will not know them until the Courier has been assigned to the Delivery request.

      2. Execution of a return of Goods

        Following acceptance of a Delivery Request, the Courier may be required to return the Goods to the Sender in several circumstances described in these Terms, such as, without limitation, refusal to sign by the Recipient or damage to the Goods.

        Consequently, the Courier, prior to acceptance of the Delivery Request, accepts that he may have to undertake such a return. The cost of such a return will be calculated as if the returning point is the additional waypoint and Sender is the current Recipient.

        The Courier acknowledges that this return may lengthen their time for Delivery of Goods.

      3. PNT reward system

        1. Doornext India, on an experimental basis, may implement a Points Reward Program (“Reward Program”) directed to Couriers, in order to make available exchanges of points (“Points”) accumulated for products or services of Doornext India and its partners offered on the Doornext App and can be also used by the Courier to obtain a discount for paying commission due to Doornext India for the collection and intermediation services provided by Doornext India and other amounts due, if any. These points shall be credited in the E-Wallet (“E-Wallet”), which is a prepaid payment instrument available to the Courier for the accumulation of points.

        2. This E-Wallet will be a closed wallet i.e. the use of this E-Wallet is limited to Doornext India only. These Points cannot be for payment or settlement for third party services.

        3. The points awarded to the Couriers are generated from the use of Doornext Services in order to perform Deliveries in such cases as when the additional waiting time takes place, the Client (Sender) is not in the place or time indicated in the Delivery Request, late cancellation of the Delivery Request by the Client, according to stimulation programs communicated to the Courier, execution by the Courier of the certain actions specified in the App (as bringing a new Courier, successful execution of the stated number of Delivery Requests, etc.) and other cases at the sole discretion of Doornext India. The amount of the discount is determined by Doornext India and is indicated in the Courier App. In any case the amount of the discount can’t exceed 100 % from the amounts due to Doornext India.

        4. Doornext India, at its sole discretion, may also reward Couriers by converting into points payments owed to the Courier. For every 1 PNT (One) Point accumulated by the Courier, the Courier can redeem it for INR 1 (One INR) in their E-wallet. Doornext India is not obliged to give the Couriers discounts when paying commissions due to Doornext India. The amount of the discount provided is individual and is determined solely by Doornext India at its sole discretion. The conditions for granting a discount or points are determined by Doornext India and can be changed at any time without notice to the Couriers.

        5. The Courier may, by accumulating points, obtain discounts on certain products or services of partners registered to the Doornext App, which will vary according to the product or service provided and the number of points accumulated. The Couriers can also use the points as a way to reduce their eventual negative balances in favor of Doornext India, expenses eventually faced.

        6. The maximum number of Points that can be redeemed at a time and the validity of such Points may vary from time to time.

        7. Doornext India in no way guarantees the continuity of the program, which is carried out, at

          this moment, on an experimental basis. Thus, the program may be improved or even cancelled by Doornext India.

        8. The Couriers using the Doornext Services may participate in testing of its operation, in particular in testing the Applications of different service fees to the Clients, experiments, logistic solutions, implementation of new modules in Doornext Services, for which Doornext India shall pay additional remuneration to the Couriers, calculated automatically by the Doornext Services.

        9. The purpose of such an initiative of Doornext India is to maintain the high level of loyalty of the Couriers in carrying out the aforementioned experiments and introducing new products. Doornext India may send promotional codes to the Courier on a per promotion basis. Promotional code credit can be applied towards payment on completion of a Delivery Request or other features or benefits related to Doornext service or the Courier’s service and/or a third-party’s service and are subject any additional terms that are established on a per promotional code basis. Expiration dates of promo codes will be reflected in App once the Courier has applied the promo code to the Account.

        10. Doornext India reserves the right to cancel any promotional code at any time for any reason. This includes, but is not limited to, if Doornext India deems that codes are being used in an unlawful or fraudulent manner, those issued mistakenly, and those which have expired.

          Schedule I Excluded and Prohibited items


          Excluded Items

          You are entitled to send the following items via the Doornext Service but Doornext India will have no liability in respect of such Excluded Items or in the following circumstances:

          • Items which may suffer loss, damage, deterioration or depreciation caused by variation in temperature (unless caused by an accident to the conveying vehicle)

          • Items which suffer any mechanical, electronic or electrical derangement unless caused by external means.

          • Loss or damage caused by: defective or inadequate packing, insulation or labelling; shortage in weight, evaporation or ordinary leakage; deliberate abandonment of the Goods or other property; vermin, wear, tear or gradual depreciation; inherent vice

          • Legal Drugs

          • Living & dead creatures

          • Blood samples

          • Bullion

          • Cash and cash like instruments including bank notes, specie and unnamed cheques

          • Bonds, treasury notes and other securities

          • Stamps

          • Prepaid phone cards and similar

          • Negotiable instruments

          • Precious metals (unless part of a piece of jewelry)

          • Precious stones (unless part of a piece of jewelry)

          • Alcohol, cigarettes and other tobacco.

          • Data stored in writing in any format, whether hard copy or electronically, with contents including but not limited to names, addresses, bank details, signatures and dates of birth is entirely at the Client’s risk.

            Prohibited Items

            You are prohibited from using Doornext Services for delivery of the following Prohibited Items, in respect of which Doornext India accepts no liability whatsoever. We do not accept liability for any consequence whatsoever resulting directly or indirectly from or in connection with any of the following Prohibited Items, regardless of any other contributory cause or event:

            Any and all items which are illegal to carry own or transport or which, in the reasonable opinion of Doornext India, may potentially be hazardous or dangerous to the Courier or the general public, including but not limited to:

          • Explosives including fireworks

          • Pornographic materials

          • Illegal drugs or any other contraband

          • Weapons, Arms, Ammunition or associated parts, accessories, materials, ingredients or technology, including deactivated and replica weapons

          • Blades of any kind longer than 1.5 inches

          • Dangerous power tools such as chain saws

          • Flammable materials

          • Vape products including all components of vape devices, e-liquids, and related accessories

          • Any item associated with tobacco and controlled substances

          • Any item classified as controlled substances or restricted by any local law or regulation in force

          • Any original government-approved documents, including passports, driver’s licenses, or any other official identification papers

          • Dangerous chemicals

          • Dangerous biological agents

          • Computers, Personal computers (so called PC), laptops, tablets, notebook

          • Any item packaged in a hazardous or dangerous box Schedule II – Price

      Billing mandate

      Doornext India puts Clients in contact with the Courier by giving them access to Doornext India’s Site and/or Applications.

      The Courier, acting as principal, confers on Doornext India, acting as agent, with respect for the applicable economic and tax rules, the task of preparing and issuing the Courier’s invoices.

      The Fee due from the Client to the Courier for the Delivery of Goods shall be paid directly to the Courier when the Client uses the following mode for the payment – Cash on delivery made.

      Purpose of the billing mandate

      The Courier expressly authorizes and instructs Doornext India, which hereby accepts, to prepare in their name and on their behalf original invoices (initial and/or corrective) relating to the Deliveries of Goods to the Clients, in compliance with all applicable legislation.

      Doornext India shall be responsible for sending the said invoices to the Clients. Duration of the agreement

      This billing mandate, which takes effect upon acceptance of the Terms, is entered into for an undefined duration.

      It may be terminated at any time by Doornext India and the Courier, without particular reason, by registered letter with acknowledgement of receipt.

      The revocation shall take effect upon receipt of this registered letter or email. Obligations of Doornext India

      Doornext India, acting as agent, shall prepare the invoices for Deliveries of Goods in compliance

      with the information given by the Courier, in the name and on behalf of the principle, the Courier. Doornext India shall ensure that the original invoices it issues in the name and on behalf of the Courier are in the same form as if they had been issued by the Courier himself, particularly in relation to the mandatory details required by the applicable legislation.

      Doornext India shall also ensure that the original invoices it issues bear the wording “Invoice prepared by Doornext India in the name and on behalf of [name of Courier]”.

      Obligations of the Courier

      The Courier retains full liability for their legal and tax obligations in matters of billing for the original invoices issued in their name and on their behalf by Doornext India pursuant to these Terms, particularly in relation to their VAT obligations.

      Doornext India shall not be liable for breaches of the Courier’s tax obligations, and shall have no joint and several liability for payment of any VAT, penalties or fines owed by the Courier.

      The Courier retains full liability, where applicable, for their status as beneficiary of the basic VAT allowance.

      The Courier shall be responsible for all of their tax and VAT obligations. Dispute over invoices issued on behalf of the Courier

      That Parties agree that the invoices issued within the framework of these Terms do not need to be formally authenticated by the Courier.

      The Courier shall have a period of fifteen days from its date of issue to contest the content of the invoice issued in their name and on their behalf by Doornext India. In the absence of dispute within this period, the Courier shall be deemed to have accepted the invoice issued in his name and on his behalf.

      In the event of dispute, Doornext India shall issue a corrective invoice.

      The Fee due from the Client to the Courier for the Delivery of Goods (less the commission owed to Doornext India and where applicable the cost of insurance) shall be paid directly to the Courier’s Account.

      Schedule III Applicable contracts


      Schedule III

      1. Technology service agreement

        Doornext India Pvt Ltd (“Doornext India/Doornext”), a corporation organized and existing under the laws of India, with its head office located at: A-1006, SHREE SIDHIVINAYAK SRA CHSL, HEMU KALANI, GROSS ROAD NO-4,IRANI WADI, KANDIVALI WEST, MUMBAI-67 who

        provides lead generation from the Clients to independent providers of Courier Services using the Doornext Services. The Doornext Services enable an authorized Courier provider to seek, receive and fulfill requests for Courier Services from an authorized user of Doornext’s mobile applications and websites in India. You desire to enter into this Agreement for the purpose of accessing and using the Doornext Services.

        You acknowledge and agree that the Company is a platform and App provider that does not provide Courier Services. The services provided by Doornext India are restricted to provision of mobile app/website (i.e., technology platform) for requesting Courier Services and payment.

        In order to use the Doornext Services, you must agree to the terms and conditions that are set forth below. Upon your execution of this Agreement, You and Doornext India shall be bound by the terms and conditions set forth herein.

        “Client” and “Doornext India” shall be individually referred to as “Party” and collectively as

        “Parties”.

        Any word or expression used in this Agreement, but not defined herein below or elsewhere in this Agreement shall bear the meaning described to it in the Terms.


  2. Use of the Doornext Services

    a. Client’s IDs. Doornext India will issue you a Client ID to enable You to access and use the Doornext App on a Device in accordance with this Agreement.

    With the exception of any signage required by local law or permit/license requirements, Doornext India retains the right to deactivate or otherwise restrict You from accessing or using the Doornext App/website or the Doornext Services, subject to prior notice to You, in the event of a violation or alleged violation of this Agreement, Your disparagement of Doornext India or any of its affiliates, Your act or omission that causes harm to or financial loss to Doornext India or its affiliates’ brand, reputation or business as determined by Doornext India in its sole discretion and communicated to You in advance.

    c. Your Relationship with Courier. You acknowledge and agree that Your request via Doornext App/website conducts a direct business relationship between You and the Courier. Doornext India is not responsible or liable for the actions or inactions of a Courier in relation to You, if You provide incorrect address of pick-up of delivery good/parcel or Your miscommunication, at the same time, You may use the feature “Declare value of your parcel” according to the terms set hereof. The Courier agrees to provide the Courier Services to the Client. In consideration, the Client shall make an advance payment to Doornext India, through online portals such as internet banking etc. Doornext India here, after deducting its commission from the advance payment received by Client, will subsequently pay to the respective Courier, who provided Courier Services to the Client, after satisfactory completion of delivery transaction by the Courier.

    e. You agree that You are solely responsible for taking such precautions as may be reasonable and proper, pertaining to safe packaging and handing over the parcel to the Courier. You acknowledge and agree that Courier will specifically consent or accept the request made by You of obtaining Courier Services.

    f. Your Relationship with Doornext India. You acknowledge and agree that Doornext India’s provision to You of the Doornext Services creates a direct business relationship between Courier and You. Doornext India does not, and shall not be deemed to, direct or control You or the Courier generally or under this Agreement specifically, including Your connection with the Courier Services, Your acts, or omissions. You retain the sole right to determine when, where, and for how long You will utilize the Doornext Services. You retain the option, via the Doornext App/Site, to attempt to or to cancel the request made by You for Courier Services via Doornext’s App/ website, or to cancel an accepted request for Courier Services via the Doornext App/Site.

  3. Devices

    a. Location Based Services. You acknowledge and agree that Your location information or the location information of the place You are indicating for the collection of parcel for delivery by the Courier must be provided to Doornext India via Doornext App/website, and to the Courier in order to provide the Courier Services. You acknowledge and agree that, solely for the purpose of providing Courier Services under this Agreement and for improving the Doornext Services under this Agreement: (a) Your location information may be obtained by Doornext India and its affiliates while the Doornext App both when is running or it is in off mode; and (b) the approximate location

    of the place You wish for the collection of delivery good/ parcel will be displayed to the Courier before and during the provision of the Courier Services.

  4. Financial terms

    The Parties agree to be guided in this regard by the provisions set in chapter Payments in part D of the Terms.

  5. Confidentiality

    The Parties agree to be guided in this regard by the provisions set in chapter Confidentiality in part E of the Terms.

  6. Privacy

    The Parties agree to be guided in this regard by the provisions set out in Privacy policy published doornextdelivery@gmail.com

  7. Indemnification

    The Parties agree to be guided in this regard by the provisions set in chapters Indemnity, Limitation of liability in part A of the Terms, and in chapter Indemnity stated in part B of the Terms.

  8. Term and termination

    The Parties agree to be guided in this regard by the provisions set in chapter Duration – suspension – termination in part F of the Terms.

  9. Miscellaneous Terms

    1. Modification. In the event Doornext India modifies the terms and conditions of this Agreement at any time, such modifications shall be binding on You only upon Your acceptance in writing and signed by the authorized signatory of the modified Agreement except the Service Fee change condition, stated in chapter 4 hereof. The Company reserves the right to modify any information referenced at hyperlinks from this Agreement from time to time. You hereby acknowledge and agree that, by using the Doornext Services, or downloading, installing, or using the Doornext India App/website, You are bound by any future amendments and additions to the information referenced at hyperlinks herein, or documents incorporated herein, including with respect to Service Fee. However, in case of any material changes that may impact or alter a material clause or provision of this Agreement, then Doornext India shall intimate such modification and changes to You in advance. Continued use of the Doornext Services or Doornext App/website after any such intimation shall constitute Your consent to such changes. Unless changes are made to the arbitration provisions herein, You acknowledge and agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration.

    2. Supplemental Terms. Supplemental terms may apply to Your use of the Doornext Services, such as use policies or terms related to certain features and functionality, which may be modified from time to time (“Supplemental Terms”). You may be presented with certain Supplemental Terms from time to time. Supplemental Terms are in addition to, and shall be deemed a part of this Agreement. Supplemental Terms shall prevail over this Agreement in the event of a conflict.

    3. Severability. If any provision of this Agreement is or becomes invalid or non-binding, the Parties shall remain bound by all other provisions hereof. In that event, the Parties shall replace the invalid or non-binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement.

    4. Assignment. Neither party shall assign or transfer this Agreement or any of its rights or

      obligations hereunder, in whole or in part, without the prior written consent of the other party,. except the assignment or transfer of this Agreement or any or all of its rights or obligations under this Agreement from time to time without consent: (a) to an affiliate; or (b) to an acquirer of all or substantially all of either party’s business, equity or assets.

    5. Entire Agreement. This Agreement, including all Supplemental Terms, constitutes the entire agreement and understanding of the Parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In this Agreement, the words “including” and “include” mean “including, but not limited to”.

    6. No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement, nothing contained in this Agreement is intended to or shall be interpreted to create any third- party beneficiary claims.

    7. Notices. Doornext India may give notice by means of a general notice on the Doornext Services, Your email address in your account, or by written communication sent by mail or speed post to Your address in your account. Such notice shall be deemed to have been given upon the expiration of 7 working days, after mailing or posting. You may give notice to Doornext India, with such notice deemed given upon the expiration of 7 working days to Doornext India by mail, email or speed post to Doornext India Private Limited, a corporation organized and existing under the laws of the New Delhi of India, with its head office located at A-1006, SHREE SIDHIVINAYAK SRA CHSL,

      HEMU KALANI, GROSS ROAD NO-4,IRANI WADI, KANDIVALI WEST, MUMBAI-67

    8. Help/ support system. You may in case of any query obtain call centre support in order to leave messages and instructions to couriers or to receive messages/updates from couriers through SMSes/Emails/ Call-centre (phone).

    By accepting the above Agreement You expressly acknowledge that You have read, understood, and taken steps to thoughtfully consider the consequences of this Agreement, that You agree to be bound by the terms and conditions of the Agreement, and that You are legally competent to enter into this Agreement with Doornext India.

    1. AGREEMENT FOR PROVIDING COURIER SERVICES (hereinafter “Agreement”)

      1. WHEREAS:

        1. Client desires to obtain Courier Services from the Courier.

        2. The Courier is in the business of providing Courier Services to various persons and other organizations through the use of the Courier App. The Courier represented its willingness to Client that they have the requisite expertise, resources for providing the Courier Services and is desirous of providing the same to the Client.

        3. The Client has agreed to avail of the Courier Services offered by the Courier interalia for forwarding or dispatching the Goods, the Client intends to deliver through Courier Services and receiving of the same by the other party, as desired by the Client.

      2. Client Eligibility

        The Courier Services provided by Couriers are available only to entities and persons over the age of majority and who can form a legally binding agreement(s) under applicable law. If you do not qualify, you are not permitted to use Courier Services.

      3. Modifications

        The Courier and (or) Doornext India may revise and update this Agreement at any time. Your continued usage of the Courier Services after any changes to this Agreement will mean you accept those changes. Any aspect of the Courier Services may be changed, supplemented, deleted or

        updated without notice at the sole discretion of Doornext India or the Couriers. Couriers may also change or impose fees for products and services provided at any time at its sole discretion.

        NOW IT IS HEREBY AGREED BY AND BETWEEN THE PARTIES HERETO AS FOLLOWS:

      4. SCOPE AND STANDARD OF SERVICES:

        Scope of the Agreement

        This Agreement governs your use of the Courier Services available via the Site/ Application, except to the extent such Courier Services are the subject of a separate agreement. Specific terms or agreements may apply to the use of certain services and other items provided to you via the Site/ Application (“Service Agreement(s)”). Any such Service Agreements accompany or are listed in association with or through a hyperlink associated with the applicable Courier Services.

        1. The Courier hereby agrees to provide to the Client and the Client hereby agrees to avail of Courier Services from the Courier.

        2. In rendering the Courier Services to the Client, the Courier warrants that:

          1. They shall observe the best service quality standards and ensure that the Courier renders their obligations to the satisfaction of the Client.

          2. They shall meet the various deadlines and standards of the Courier Services provided by them to the satisfaction of the Client.

          3. They shall discuss and review its progress, on a regular basis as and when required by the Client.

          4. They shall extend Courier Services during the validity period of this Agreement.

          5. They shall on completion of a successful Delivery Request, must obtain the signature of the person to whom delivery was made if required by the Courier App.

        3. In case the Courier Services under this Agreement is continued for a further period without execution of another agreement, then a such period of extension will be governed by the same terms and conditions of this Agreement until a new agreement is additionally executed by the parties.

      5. CONSIDERATION AND MODES OF PAYMENT

        1. In consideration of the Courier Services rendered to the Client, the Client shall pay to the Courier a Fee as mentioned against each Delivery Request executed by the Courier and availed by the Client. The Courier shall not claim any other Fee in view of the change of circumstances / laws etc. unless otherwise indicated in the Terms.

        2. The Courier shall be entitled to set-off against/deduct/recover from the aforesaid Fee and any other sums payable by the Client to the Courier at any time in respect of any amount due or claimed by the Courier or any statutory or regulatory bodies by the Courier for any action arising out of this Agreement. The amount, if any, net of such set off / deduction / recovery will be paid by the Client to the Courier.

        3. It is hereby clarified that the Client’s only obligation is to pay the aforesaid Fee to the Courier’s duly authorized agents, employees, representatives. The Courier shall identify such persons to the Clients.

          5.4 Any payment of the Fee made to and received by the Courier shall be considered as a full discharge of the Client’s obligations for payment of the Fee hereunder.

          5.5. The existing modes of payment for obtaining Courier Services are 1. Cash payment: Cash payment towards the Courier Services obtained at the time of pick-up of Good from the Sender or after the completion of the Delivery Request to the Recipient can be made to the Courier. The Client is responsible for the timely payment of the Fee and additional Charges (if any), in cash to the Courier. 2. E-wallet payment: Payment of the Service Fee (and additional Charges, if any, such as online transaction fee, surcharge etc.) can be made to Doornext India through an online Courier App, a prepaid payment instrument available for payment on the App/Site. Courier offers You the facility of making payments through prepaid payment instruments owned and operated by third-party payment processors (“Payment Processor”). The processing of payments in connection with your use of the E-Wallet will be subject to the terms, conditions, and privacy policies of the Payment Processor that Doornext India engages for the purpose. The Courier will not be responsible for any errors by the Payment Processor in any manner. 3. Credit and debit card: payment of the Fee can be made through credit/debit cards of various banks. Doornext India will direct you to the payment gateway of respective banks, through which you can make a payment.

      6. STANDARD TERMS AND CONDITIONS:

        1. Fee: The Client agrees to pay to the Courier for its Courier Services a Fee (as per distance of delivery/Delivery Request), a quote, calculated automatically by Doornext Services for the execution of a Delivery of Goods that will include the remuneration for the Delivery of Goods paid to the Courier and Doornext Services billed to the Client under the conditions set out in Schedule I. Payment shall be made by the Client on the event of completion of Delivery Request by the Courier, upon receipt of the invoices raised by Doornext India on behalf of the Courier. No escalation in rates on any account will be permitted during the contractu

          al period, unless otherwise indicated in the Terms.

        2. Title Warranty: the Client warrants that it is the owner or legal custodian of the items and has full authority regarding the Goods in accordance with the terms of the Agreement. Security of the Goods shall be the sole responsibility of the Courier; Courier shall give utmost care and consciousness while dealing with the deliverables of the Client.

        3. Cash on delivery

          1. Simple cash on delivery: Under this service Courier will collect the Goods intended to be delivered from the Client (or the Sender indicated by the Client) and deliver it to the Recipient of Goods to whom delivery was intended and will secure total ‘value of Goods’ including the fee from the Recipient. The Courier will then pay the ‘value of Goods’ delivered to the Client deducting the fee. Such service will include a fee for every visiting points which Courier visited in order to complete the Delivery Request.

            However, the Recipient has cancellation rights, if the Recipient does not wish to pursue the Delivery Request, they may cancel the same. In such cases the Courier shall return the Goods intended to be delivered to the Client, and collect a Fee from the Client, which shall include the Fee for every way point visited by the Courier in order to complete the cancellation transaction.

          2. Prepaid COD: Under this service the Client can request, Courier to pay the total ‘Invoice Value of the Goods’ intended to be delivered, at the time of pick-up of Goods, deducting the Fee for such Delivery Request, as well as amount for prepaid Cash on Delivery. The Goods shall be delivered to Recipient of the Goods, to whom such delivery was intended and a payment of the total value of Goods shall be secured in cash from the Recipient by the Courier. However, the Recipient has cancellation rights under such services, if the Recipient does not wish to pursue the Delivery Request; they may cancel the same. In such cases Courier shall return to the Client, the Goods

            intended to be delivered and collect a Fee from client, including Fee for every waypoint visited by the Courier to complete cancellation transaction, but shall not include the Fee of prepaid COD.

          3. Cash on Delivery by transfer: Under this service, Courier shall transfer the ‘value of Goods’ intended to be delivered by simple COD, through credit card, debit card, e-transfer or through any other online payment gateway (paytm,mobikwik,paypal etc) after the actual Delivery Request is completed. Courier shall deduct the Fee and then remit to the Client, the value of Goods delivered. The Client acknowledges and agrees to pay the extra tariff on such e-transactions levied by respective online gateway Courier Apps and correspondent fee of Cash on Delivery by transfer.

    1. para.

      The Courier shall confirm that it holds all valid licenses, registration and permissions that are required under the applicable laws for carrying out this activity.

    2. para.

      The Courier should comply with applicable Union, State and local laws, ordinance, regulations in performing its obligations, including procurement of licenses, permissions, certificates, etc., payment of taxes, if required.

    3. para.

    The Client reserves the right to offer the same type of services to more than one couriers or courier companies

  10. OBLIGATIONS OF THE COURIER:

    The Сourier shall:

    1. Render the Courier Services in terms of prevailing laws of the country.

    2. Perform and observe all rules and regulations of India.

    3. Not do or cause to be done anything, which is prejudicial to the interest of the Client or whereby the business or reputation of the Client may be injured or damaged.

    4. Maintain in full force and effect all applicable licenses, permits, registrations and permissions as may be required for the purpose of rendering the Services under this Agreement and for matters incidental thereto.

    5. Be responsible for the Goods handed over to/collected/received/delivered by the Courier and shall account for the same.

    6. Shall not assign the agreement and or any of its obligations under this agreement to any third party without the prior written consent of the Client. Subcontracting is not allowed.

    7. Shall not engage any person with a criminal record/conviction and any such person shall be barred from participating directly or indirectly in providing the Courier Services under this Agreement.

    8. Not make any representations or statements on behalf of the Client and shall not enter into any contracts on behalf of the Client with any party / parties.

    9. Observe and perform all such additional conditions, covenants, undertakings that may be made from time to time by the Client at its sole discretion.

    10. To compensate the Client for any loss and/or damage caused to the Client as a consequence of misconduct or negligence, forgery, fraud committed in person or in collusion with the third party by service provider.

  11. AUTHORITY/CONFIDENTIALITY/PRIVACY POLICY

    1. Courier recognizes, accepts and agrees that all tangible and intangible information obtained/received/gained/developed or disclosed to the Courier, including all details, documents,

      data, business/customer information (all of which are hereinafter collectively referred to as “Confidential Information”) that Courier may be, privy to, shall be treated as absolutely confidential.

    2. The Courier irrevocably agrees, undertakes and ensures that:

      1. The Courier shall keep all the Confidential Information secret and confidential and shall not disclose the same, at all to any person/s at any time or use, nor shall allow being used for any purpose other than as may be necessary for the due performance of the Courier obligations under this Agreement.

      2. The Confidential Information will not be used or permitted to be used by a Courier in any manner, even after the term / termination of this Agreement.

      3. Courier shall be responsible for any act / deed done contrary to the above terms and indemnify the Client for any loss / damage that may be caused to or suffered by the Client due to such acts.

    3. In the event of a breach or threatened breach by Courier of the aforesaid clause, Client, shall be entitled to injunctive relief in addition to monetary damages to restrain Courier from any such breach, threatened or actual.

    4. The provisions of the aforesaid clauses and the indemnity contained therein shall survive, even after the termination or expiry of this agreement.

    5. Delivery Information: information, including Personal Information, provided as part of a delivery transaction represents a record of that business transaction and cannot be altered after the transaction is complete except as provided in the Terms. Although Courier makes reasonable efforts to limit access to such information to authorized personnel, the Courier is not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter.

    6. Courier treats all data received as assets that must be protected against loss and unauthorized access. The Courier must appropriately protect confidential information from unauthorized access by users inside and outside. Access to the Client’s information is limited to those who have a legitimate business need for that information.

    7. If Courier is directed by a court or by a regulator to disclose information or documents relating to Client including confidential information, it shall notify Client in writing, along with a copy of such order / notice, in sufficient detail immediately upon receipt of such orders in order to permit Client to make an application for appropriate protective order and provide such information / documents as may be advised by Client in writing.

  12. MONITORING AND ASSESSMENT

    1. The Courier shall undertake to provide regular updates at such intervals of the present status of Goods in lien for Delivery Request with respect to Courier Services provided in terms of this Agreement and Terms.

    2. Courier hereby agrees to ensure that high standards of care in performing the Courier Services in terms of this Agreement and the Terms and Client has the right to intervene with appropriate measures to meet legal and regulatory obligations.

  13. RESTRICTIONS ON USE OF THE COURIER SERVICES

    In addition to other restrictions set forth in this Agreement, the Client agree that:

    1. Client will not place false or misleading information to the Courier.

    2. Client shall not frame or utilize framing techniques to enclose any portion or aspect of the Content or the information, without the express written consent of the Courier.

    3. Client may carefully note that Goods must not contain any letter of communication which will infringe the INDIAN POSTAL ACT. 1983. Cheques, Drafts, Files, Stationery, Documents, Negotiable instruments, Banking papers, L.Cs and such other documents are not barred from being sent through the Courier Services. Courier accepts envelopes/parcels in good faith that they do not contain anything, which will infringe the Law. However the Goods should not contain any paper or documents which cannot be reconstructed in case of laws.

    4. Goods, which are of Hazardous Nature (Chemicals, Flammable Articles and Liquids) expressly prohibited by the RAILWAY/AIRPORT AUTHORITY OR ANY OTHER TRANSPORT AGENCY,

      shall not be accepted.

    5. Courier request Client not to enclose CASH in the Delivery Request and not to book other items listed in Schedule II of the Terms.

    6. Courier requests the Client to ensure that the Goods are properly packed with thick paper material to withstand the handling.

    1. The Client should book all their tender documents in advance so as to reach their destinations on time.

    2. Any parcel information or associated charges not explicitly mentioned in the original invoice but collected by Courier at the Client’s request shall be treated as a personal arrangement. The Client shall be liable for such additional requests and charges not included in the original invoice.

  14. LIMITATION OF LIABILITY

    To the extent permitted by applicable law and to the extent that the Courier is otherwise found responsible for any damages, Courier is responsible for actual damages only. To the extent permitted by law, in no event shall Courier, be liable for any incidental, indirect, exemplary, punitive and consequential damages, lost profits, or damages resulting from, information, services or content whether based on warranty, contract, tort, or any other legal theory, and whether or not the Courier is advised of the possibility of such damages. To the extent permitted by law, the remedies stated for Client in this Agreement are exclusive and are limited to those expressly provided for in this Agreement.

  15. JURISDICTION AND ARBITRATION

    1. To the fullest extent permitted by law, the Client hereby expressly agrees that any proceeding arising out of or relating to their use of Courier Services, Information, and content shall be instituted in courts in India, and the Client expressly waives any Objection the Client may have now or hereafter to the laying of the venue or to the jurisdiction of any such proceeding. The Client agrees that any claim or cause of action arising out of or related to the Client’s use of the Courier Services and/or content must be filed within One (1) Year after such claim or cause of action arose.

    2. In the event of any dispute or difference of opinion between the parties arising out of or in connection with this Agreement or with regard to performance of any obligations by either party, the parties hereto shall use their best efforts to settle such disputes or differences of opinion amicably by mutual negotiation.

    3. However, if the same still remains unresolved, then such dispute, difference or question in respect of this Agreement or the subject matter thereof, shall be referred to for the decision of a sole arbitrator mutually appointed by the parties in accordance with the Arbitration and Conciliation Act, 1996. The Award of the Arbitrator shall be final and binding on the parties and the provisions of the Arbitration and Conciliation Act, 1996 or any statutory modifications or re-enactment thereof shall apply to such Arbitration. The arbitration proceedings shall be conducted in the English language. Subject to the above, the courts of law in India alone shall have the jurisdiction in respect of all

      matters connected with this Agreement. The arbitration award shall be final, conclusive and binding upon the Parties and judgment may be entered thereon, upon the application of either party to a court of competent jurisdiction. Each Party shall bear the cost of preparing and presenting its case, and the cost of arbitration, including fees and expenses of the arbitrators, shall be shared equally by the Parties unless the award otherwise provides.

    4. Any Legal Disputes shall be subject to the exclusive jurisdiction of the courts situated in Mumbai, India.

  16. GENERAL

    The Client shall not assign the Agreement or any of their interests, rights or obligations under the Agreement. If any provision of the Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Agreement, which shall remain in full force and effect. No waiver of any of the Agreement shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

  17. COMPLETE AGREEMENT

    Except as expressly provided in a separate license, service or other written agreement between the Client and the Courier or in the Couriers rate and Service guide or Couriers Tariff, the Agreement constitute the entire Agreement between the Client and Courier, with respect to the use of the Courier Services and supersede all discussions, communications, conversations and agreements concerning the subject matter hereof. No modification of this Agreement shall be binding unless communicated in writing and accepted by Client and Doornext India.

  18. TAXES

    1. The Client shall be solely liable for the payment of all taxes, duties, fines and penalties by whatever name called as may become due and payable under any law, rules or regulations as applicable from time to time in relation to the Courier Services hereby agreed to be rendered by the Courier, which ultimately will be paid to the concerned authority by the Courier. The Fee charged by Courier shall be inclusive of all taxes of the land (if applicable).

    2. In case the Courier Services rendered by a Courier comes within the exemption limit of service or other taxes, the same will not be charged from the Client.

  19. INSURANCE

    The Courier may maintain at its sole expense, throughout the tenure of this Agreement and the extensions thereto, sufficient insurance coverage in respect of all possible threats / losses that may result from the obligations under this Agreement and in the form and manner satisfactory to the Client.

  20. GENERAL PROVISIONS:

    Paragraph Headings: Paragraphs headings are for convenience only and shall not be a part of the Terms and Conditions of this Agreement.

    Waiver: Failure by the Client at any time to enforce any obligation of the Client to claim a breach of any term of this Agreement or to exercise any power agreed to hereunder, will not be construed as a waiver of any right, power or obligation under this Agreement and it will not affect any subsequent breach and will not prejudice Client as regards any subsequent action.

  21. ASSIGNMENT AND SUB-CONTRACTING:

    1. Courier shall not assign, delegate, sub-contract or transfer any of its responsibility or any right or obligation contained in this Agreement to any agent and / or sub-agent or to any third party.

    2. If such assignment is as a result of the operation of any laws, then Client shall have the option on such assignment to forthwith terminate this Agreement and Courier shall be liable to compensate the Client for damages suffered by Client for what would otherwise have been the remainder of the agreed tenure of this Agreement.

  22. NON-EXCLUSIVE AGREEMENT

    It is expressly agreed and understood between the parties hereto that:


    1. This agreement is on a non-exclusive basis and Courier does not have any exclusive right to provide the Courier Services to Client.

    2. Client is free to engage as many companies/firms, to avail such services at any time or in concurrence with the Courier Services provided by Courier will not have any objections to any such arrangements by Client to any other companies / firms or otherwise.

    3. The Courier shall also be at liberty to secure assignments from any other Client.

  23. INDEPENDENT SERVICE PROVIDER

    1. This agreement is on a principal-to-principal basis and does not create any employer-employee relationship.

    2. The Courier shall provide the Courier Services hereunder as an independent service provider and nothing contained herein shall be deemed to create an association, partnership, joint venture or relationship of principal and agent or master and servant, or employer and employee between Client and the Courier.

  24. INDEMNITY

    Courier hereby agrees and undertakes unconditionally and irrevocably to indemnify, keep indemnified and hold harmless Clients against all losses, claims including third party claims, damages, penalties, costs or expenses, duties, of any kind whatsoever which may arise on account of proven warranty representations, unauthorized acts, fraud, deed or loss in transit against or be incurred by Client as a result of any act, omission or commission, negligence or any other reasons whatsoever, on the part of Courier.

  25. TERMINATION AND CONSEQUENCE

    1. The termination of this Agreement shall not affect the rights, remedies and obligations of the parties accruing prior to such termination.

    2. The provisions of this Article shall not preclude Client from recourse to any other remedies available to it under any statute or otherwise, at law or in equity.

    3. Courier shall upon termination of this Agreement forthwith hand over to Client all documents, material and any other property belonging to Client including any confidential information.

  26. EVENTS OF BREACH

    1. Nonobservance of the provisions of this Agreement by Courier.

    2. Negligence on the part of Courier in rendering the Courier Services.

    3. In the opinion of Client the performance of Courier is not in accordance with the service standards expected.

    4. If Courier ceases to do business in a normal and customary manner.

    5. If the rendering of the Courier Services under this Agreement is illegal or violation of any law for any reason whatsoever.

    6. If in the opinion of Client, the interests of the Client are jeopardized in any manner whatsoever.

  27. SURVIVAL OF PROVISIONS & RIGHTS

    1. The terms and provisions of this Agreement that by their nature and content are intended to survive the performance hereof by any or all parties hereto shall so survive any termination of this Agreement.

    2. All rights and remedies conferred under this Agreement or by law shall be cumulative and may be exercised singularly and concurrently.

  28. SUCCESSORS

This Agreement binds the heirs, executors, administrators, and successors and permitted assigns with respect to all covenants herein and cannot be changed except by written agreement signed by both the Parties.

Refund and Cancellation Refund and Cancellation Policy


Our focus is a complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services you purchase.


In case of dissatisfaction from our services, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:


Cancellation Policy


Customer can cancel the order at any time before the order has been initiated or completed by the courier.


Initiation of the order is defined by courier reaching the pick up point in the order schedule. In such cases only partial refund can be provided.


Completion of the order is defined by courier visiting pick up and at least one delivery location within the order schedule. In such instances refund cannot be initiated.


For cancellation customer can use cancellation options in the app or directly from the dashboard of the registered customer account on web portal of the company.


For cancellations with help of Customer Support agent please contact us via chat on the website or app. Our specialist will attend Customer requests in working hours within availability waiting period regulated by Customer Support instructions.


Cancellations fee will be applicable on the orders which were initiated or fully or partially completed as per following:


In case the pick up was done by courier or courier has reached pickup address in scheduled for pickup time or in case of courier has reached pick up address prior 30 minutes to scheduled pickup time and contacted the customer to notify courier has reached: the cancellation fee in such cases will be equal to the pick up charges of the scheduled order.


In case of cash payment for the services the cancellation charges will be debited from Customer Doornext balance in form of credit note and will be applied on next placed by customer order.


In case of noncash payment mode cancellation charges will be directly debited from Customer

Doornext prepaid/postpaid balance and the same will reflect in Customer dashboard and the invoice for the period as a cancellation fee. Fee will be applied on the same order number with Doornext, which was cancelled.


Refund Policy


After confirmation of the investigation team and their positive feedback the refund will be credited either on Customer Doornext balance in form of credit note or directly to Customer bank account within 14 working days, whichever mode is preferred by Customer.


Liability on goods which are being delivered can be taken by company within the limits of guaranteed amount only and only in case customer has declared the true cost & correct contents of the parcel (guaranteed amount) during order placement on the portal and only if the security fee of 0.85% plus GST from declared cost is paid to the company prior to the order placement. Maximum liability within maximum allowed guarantee amount is 5000 rupees. Under no circumstances the customer should place orders with value more than 5000 rupees without prior written confirmation from the management team of Doornext.


For any dispute or questions, please chat with us.